Privacy Policy

Who we are

PENCO Engineering & Procurement Services (“PENCO”, “we”, “us”) is an engineering and procurement company registered in Ghana, with its address at Box 1552 Medina, Accra, Ghana. We are the data controller for personal information collected through this website.

What we collect

When you submit an enquiry through our contact form we collect the information you provide: your name, email address, and optionally your telephone number, company name, the product or service you are interested in, and the content of your message.

For security and abuse prevention we also record the IP address and browser user-agent associated with the submission.

We do not use advertising cookies, tracking pixels or third-party analytics on this website.

Why we use it

We use your information solely to respond to your enquiry, prepare quotations, and provide the technical and commercial support you have asked for. We do not sell, rent or trade personal information, and we do not use it for unsolicited marketing.

Who processes it

Enquiries are stored in a hosted database and delivered to our inboxes using a transactional email provider. These providers process the data on our behalf, under contract, and only for the purpose of operating this service. Our website and application hosting providers may process technical data such as IP addresses as part of delivering the site.

How long we keep it

Enquiry records are retained for as long as necessary to serve the commercial relationship, and in any case no longer than seven years, after which they are deleted. You may ask us to delete your record sooner.

Your rights

Under the Ghana Data Protection Act, 2012 (Act 843) you have the right to ask what personal information we hold about you, to have inaccurate information corrected, to ask us to delete it, and to object to how we use it. To exercise any of these rights, email sales@pesgh.com. We will respond within 30 days.

Security

This website is served over HTTPS. Enquiry data is transmitted over encrypted connections and access to stored enquiries is restricted to authorised PENCO personnel. No system is perfectly secure, but we take reasonable technical and organisational measures to protect your information.

Changes

If we change this policy we will update the date at the top of this page. Material changes will be highlighted on the website.

Contact

Questions about this policy can be sent to sales@pesgh.com or by post to Box 1552 Medina, Accra, Ghana.